Tasks

Methods

Create a good customer service

- Answer to phone call request

- Answer to Email request

- Answer to chat request

Daily usage of fusion (content management system)

- Make bookings

- Send Email confirmation to customers

- Send Email purchase order to suppliers

Dealing with the Bigger customers of “Golden moments”

- Make researchs and bookings for the “Coopervision” or “SFR” employees who won gifts.

Improving relationship between current suppliers and maintaining of products

- Negotiate for new contracts

- Negotiate for new products

- Make sure that all the experiences happened on the best way

Improve SEO website

- Improve Meta-keywords

- Improve Page title tag

- Improve Meta description

- Improve “Landing pages”

- Make some modifications on “Exit pages”

Calculate prices and margins

- Use Excel sheet which are created for that and try to find the best price for us, customers and suppliers

Creatinc, improving and checking of promotion campaigns (e.g. Valentine’s day, …)

- Creation of the French “Valentine’s day” campaign and the “Birthday” Campaign

Email news-letters and set up promotions

- Translation of the “Valentine’s day” news-letters

Support sales team in French, Spanish or English when shortage of staff

- Edition the one day vouchers (Paper and USB)

Assist with dealing of B2B customers and propositions

- Created a selection of products (530) for “Kellogs” campaigns

- Research of information about this products (Age limit, restrictions, …)

Work together with my colleague for Netherlands, Belgium and Italian markets

- Help them in translations

- Help them for their sales for activities in France

- Ask help for French customer who want to make experiences in their countries

- Work together on the Fusion and Google Analytics options

Assist and train co-workers and new interns

- Help them to understand the “Golden moments” working methods

- Help them to use Fusion

- Help them to make a booking